Terms and Conditions

General Terms and Conditions for Business Customers Ilhanenterprises
These General Terms and Conditions have been filed with the Chamber of Commerce in Utrecht under number 98969846 on January 6, 2026.
Article 1 - Definitions and applicability
Article 2 - The offer
Article 3 - The Agreement
Article 4 - Payment
Article 5 - Retention of title
Article 6 - Delivery and performance
Article 7 - Right of withdrawal
Article 8 - Guarantees
Article 9 - Liability
Article 10 - Indemnification
Article 11 - Force majeure
Article 12 - Applicable law and disputes
Article 13 - Amendment of terms and conditions
Article 1 - Definitions and applicability
1. In these terms and conditions, the following terms shall have the following meanings:
a. Customer: any natural person or legal entity acting in the course of
their profession or business and registered with the Trade Register of the Chamber
of Commerce in the Netherlands, who has a business account with
Ilhanenterprises and with whom Ilhanenterprises enters into an agreement or to
whom Ilhanenterprises makes an offer;
b. Day: calendar day;
c. Ilhanenterprises: the sole proprietorship Ilhanenterprises, located at Duifkruid 56, 4007
SX in Tiel, operating in the Netherlands under VAT number: NL 005 363 896 B66 and
registered with the Chamber of Commerce in Utrecht under number 9896 9846;
d. Agreement: any Agreement concluded between Ilhanenterprises and the Customer,
 any amendment or addition thereto, as well as all
(legal) acts in preparation for and in execution of that Agreement;
Page 1 of 9General Terms and Conditions for Business Customers Ilhanenterprises
These General Terms and Conditions were filed with the Chamber of Commerce in Utrecht under number 98969846 on January 6, 2026.
e. Product(s): any item offered, to be delivered, or delivered by Ilhanenterprises on the basis of the Agreement, or any product that can be equated with it on the basis of generally accepted standards.
f. Website: the website managed by Ilhanenterprises and registered with the Chamber of Commerce.
g. Conditions: these general terms and conditions.
f. Website: the website managed by Ilhanenterprises and registered with the
Chamber of Commerce;
g. Terms and Conditions: these general terms and conditions
2. These Terms and Conditions apply to every offer and Agreement between
Ilhanenterprises and a Customer, insofar as the parties have not expressly deviated from these Terms and Conditions
in writing. By placing an order and/or making
a purchase via the Ilhanenterprises Website, the Customer accepts these Terms and Conditions,
as well as all other rights and obligations as stated in the offer.
3. These Terms and Conditions expressly do not apply to agreements with natural persons
who are not acting in the course of their profession or business.
4. The applicability of any purchasing or other terms and conditions of the Customer is
expressly rejected.
5. If one or more provisions in these Terms and Conditions are at any time wholly or
partially invalid or void, the remainder of these
Terms and Conditions will remain fully applicable.
6. If Ilhanenterprises does not always require strict compliance with these Terms and Conditions, this does not mean
that the provisions thereof do not apply, or that Ilhanenterprises would in any way
lose the right to require strict compliance with these Terms and Conditions in other cases
.
Article 2 - The offer
1. 2. 3. Every offer made by Ilhanenterprises on the website is without obligation.
Obvious mistakes or errors in the offer are not binding on Ilhanenterprises.
The prices stated on the Website in the offer of products or services include
VAT. If applicable and under certain conditions, the stated price may be reduced
to the amount excluding VAT, with a separate statement of any VAT itself. The
invoice is leading for the financial processing in the Customer's administration.
Page 2 of 9 General Terms and Conditions for Business Customers Ilhanenterprises
These General Terms and Conditions have been filed with the Chamber of Commerce in Utrecht under number 98969846 on January 6, 2026.
Article 3 - The Agreement
1. Subject to the provisions of paragraph 2, the Agreement is concluded at the moment
the Customer accepts the offer and meets the conditions set out therein
.
2. If the Customer has accepted the offer electronically, Ilhanenterprises will immediately confirm
receipt of the acceptance of the offer electronically
.
3. Every Agreement is entered into under the suspensive condition of sufficient
availability of the relevant Products and/or services.
4. Complaints about the performance of the Agreement must be submitted to Ilhanenterprises within a reasonable time, fully and
clearly described, after the Customer has discovered the defects
.
Article 4 - Payment
1. Payment shall be made in advance, unless Ilhanenterprises stipulates otherwise in the Agreement or
additional terms and conditions. Ilhanenterprises may unilaterally determine and
change the method of payment.
2. 3. 4. 5. 6. If Ilhanenterprises stipulates in the Agreement or additional terms and conditions that payment in arrears
is possible, the amounts owed by the Customer must be paid within 30 days of the
conclusion of the Agreement to the account number specified by Ilhanenterprises
.
Ilhanenterprises may set a maximum limit on the total amount of the monthly payment in arrears referred to in paragraph 2 of
this article.
If the payment term is exceeded, the Customer shall owe
statutory interest for commercial transactions on the outstanding amount and Ilhanenterprises may charge the
extrajudicial collection costs it has incurred. These collection costs
shall amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the 
next €2,500, and 5% on the next €5,000, with a minimum of €40.
If the Customer is in default or fails to fulfill its obligations (on time),
Ilhanenterprises has the right to charge the Customer the reasonable costs announced in advance
for obtaining satisfaction out of court.
The Customer is not authorized to set off the amounts it owes to Ilhanenterprises
.
Page 3 of 9 General Terms and Conditions for Business Customers Ilhanenterprises
These General Terms and Conditions have been filed with the Chamber of Commerce in Utrecht under number 98969846 on January 6, 2026.
7. Objections to the amount of an invoice, a detected defect, or a discrepancy in the
delivery, quantities, or specifications do not suspend the payment obligation.
8. The Customer is obliged to report any inaccuracies and/or changes in the payment details provided or stated
to Ilhanenterprises without delay.
Article 5 - Retention of title
1. All Products delivered by Ilhanenterprises within the framework of the Agreement remain
the property of Ilhanenterprises until the Customer has fulfilled all obligations arising from the Agreement(s) concluded with Ilhanenterprises
Agreement(s) concluded with Ilhanenterprises, including the
purchase price, any surcharges, interest, taxes, costs, and compensation owed pursuant to these Terms and Conditions or the Agreement
.
2. Products delivered by Ilhanenterprises that are subject to retention of title pursuant to paragraph 1
may not be resold and may never be used as a
means of payment. The Customer is not authorized to pledge the Products subject to retention of title or to encumber them in any other way
.
3. The Customer must always do everything that can reasonably be expected of him to safeguard Ilhanenterprises' ownership rights.
3. The customer must always do everything that can reasonably be expected of them to
safeguard the ownership rights of Ilhanenterprises.
4. If third parties seize the Products delivered under retention of title,
or wish to establish or assert rights thereto, or if bankruptcy or
other circumstances arise as a result of which the Customer can no longer freely dispose of its assets,
 the Customer is obliged to immediately inform Ilhanenterprises thereof
and to return the Products still belonging to Ilhanenterprises to Ilhanenterprises at its own expense
.
5. In the event that Ilhanenterprises wishes to exercise its ownership rights as referred to in this article,
the Customer grants Ilhanenterprises and third parties designated by Ilhanenterprises unconditional and irrevocable permission in advance
Ilhanenterprises and third parties designated by Ilhanenterprises to enter all those places
where Ilhanenterprises' property is located and to take back those Products.
Article 6 - Delivery and execution
1. Ilhanenterprises will exercise due care in receiving and executing orders for Products.
Page 4 of 9 General Terms and Conditions for Business Customers of Ilhanenterprises
Page 4 of 9 General Terms and Conditions for Business Customers Ilhanenterprises
These General Terms and Conditions have been filed with the Chamber of Commerce in Utrecht under number 98969846 on January 6, 2026.
2. In principle, the place of delivery is the Customer's address linked to their Chamber
of Commerce registration (in the Netherlands). Only after verification of the business account
has taken place can the Customer notify the company of a different place of delivery
.
3. With due observance of the provisions of Article 2 of these Terms and Conditions,
Ilhanenterprises will execute accepted orders with due speed. The delivery times stated on the
Website are not strict deadlines.
4. If delivery is delayed, or if an order cannot be fulfilled or can only be fulfilled
partially, the Customer will be notified of this no later than one month after placing
the order. In that case, the Customer has the right to terminate the
Agreement without incurring any costs. Ilhanenterprises cannot be held liable
for any damage caused by exceeding a delivery period.
5. In the event of termination in accordance with the previous paragraph, Ilhanenterprises will refund the amount that the Customer
has already paid in advance as soon as possible, but no later than 30 days after termination.
6.
All risks of any nature whatsoever (including the risk of damage and/or loss of
Products) rests with Ilhanenterprises until the moment of delivery to the address
in accordance with paragraph 2, unless expressly agreed otherwise.
 A statement from the carrier (e.g., a Track & Trace code) is
sufficient for Ilhanenterprises to prove that the Product has been delivered to the
specified delivery address.
7. Ilhanenterprises may determine that, depending on, among other things, the amount of the
order, the Customer is obliged to sign for receipt.
8. The Customer is obliged to check the quantities and quality of the Products immediately after delivery or (if applicable) prior to
signing for receipt. In the event
of any visible deviations or defects, the Customer shall notify Ilhanenterprises
in writing within 24 hours. The Customer may not subsequently complain about any
deviations or defects in the delivery.
9. Any non-visible defects must be reported to Ilhanenterprises in writing immediately after discovery, but in any case
within 5 working days of discovery,
on pain of forfeiture of the right to report these complaints at a later date. This report must
contain a detailed description of the defect. The Customer must give Ilhanenterprises
the opportunity to investigate the defect or have it investigated. If a defect
is reported later, the Customer will no longer be entitled to repair, replacement
or compensation.
Page 5 of 9 General Terms and Conditions for Business Customers Ilhanenterprises
These General Terms and Conditions have been filed with the Chamber of Commerce in Utrecht under number 98969846 on January 6, 2026.
Article 7 - Right of withdrawal
1. When purchasing Products, the Customer has the option to terminate the Agreement without
giving reasons within 30 days (the right of withdrawal). This period
commences on the day after receipt of the Product by the Customer or a representative designated in advance by the Customer
and notified to Ilhanenterprises.
2. The Customer shall inform Ilhanenterprises in an unambiguous manner via its designated email address
of the termination of the Agreement. As soon as possible, but within 14 days
of termination of the Agreement, the Customer shall return the Product or hand it over
to (an authorized representative) of Ilhanenterprises. The Customer shall bear the costs and risk of
returning the Product.
3. During the withdrawal period, the Customer shall handle the Product and the
packaging with care. The Customer shall only unpack or use the Product to the extent necessary
to determine the nature, characteristics, and functioning of the product. If the Customer exercises 
his right of withdrawal, he shall return the Product with all accessories and
,
 if reasonably possible, in its original condition and packaging to Ilhanenterprises,
 in accordance with the reasonable and clear instructions provided by Ilhanenterprises.
Ilhanenterprises has the option of not accepting the return of a Product on valid grounds
.
4. The Customer is liable to Ilhanenterprises for any reduction in the value of the Product
resulting from handling the Product in a manner that goes beyond what is permitted
in paragraph 3.
Article 8 - Warranties
1. Ilhanenterprises guarantees that the Products and/or services comply with the
Agreement and with reasonable requirements of reliability and/or usability and the
legal provisions and/or government regulations existing on the date of the conclusion of the Agreement.
2.
2. 3. The warranty referred to in this Article 8 is equal to the manufacturer's warranty offered by the manufacturer of the Products
.
The warranty does not cover defects in the items that have arisen as a result of normal
wear and tear, or damage resulting from circumstances beyond Ilhanenterprises' control,
 including weather conditions or damage caused
during transport by the Customer.
4. Any form of warranty will lapse if the item has been used incorrectly or carelessly
and/or if it has been stored or maintained incorrectly by the Customer and/or third parties.
Page 6 of 9 General Terms and Conditions for Business Customers Ilhanenterprises
These General Terms and Conditions have been filed with the Chamber of Commerce in Utrecht under number 98969846 on January 6, 2026.
Article 9 - Liability
1. Ilhanenterprises excludes all liability for damage, except
damage resulting from intent or deliberate recklessness on the part of Ilhanenterprises, or
insofar as damage cannot be excluded by law.
2. 3. 4. 5. If liability does arise, Ilhanenterprises is only liable for direct
damage. Liability for indirect damage, including lost profit,
consequential damage, loss suffered, lost savings, and damage due to business interruption, is
expressly excluded.
Direct damage is exclusively understood to mean the reasonable costs of determining the
cause and extent of the damage, insofar as the determination relates to damage
within the meaning of these Terms and Conditions, any reasonable costs incurred to have the defective
performance of Ilhanenterprises comply with the Agreement, insofar as these
can be attributed to Ilhanenterprises, and reasonable costs incurred to
prevent or limit direct damage as referred to in these Terms and Conditions.
Any liability for direct damage on the part of Ilhanenterprises towards the Customer, on whatever
grounds, is limited per event (whereby a series of related events counts as
one event) to the invoice amount actually paid by the Customer to Ilhanenterprises
for the month in which the damage occurred,
 including shipping costs.
Ilhanenterprises' liability is in any case always limited to the amount
paid out by the insurer in a specific case of damage.
6. Ilhanenterprises is not liable for damage of any kind caused by
Ilhanenterprises relying on incorrect and/or incomplete information provided by or on behalf of the Customer
.
Article 10 - Indemnification
1. The Customer indemnifies Ilhanenterprises against any claims from third parties on any
legal basis whatsoever, who suffer damage in connection with the performance of the Agreement and
the cause of which cannot be attributed to Ilhanenterprises.
2. If Ilhanenterprises is held liable by third parties on that basis, the
Customer is obliged to assist Ilhanenterprises both in and out of court and to immediately
do everything that may be expected of it in that case. If the Customer fails
to take adequate measures, Ilhanenterprises may, without
notice of default, take such measures itself. All costs and damage incurred by
Ilhanenterprises and third parties as a result shall be borne in full by the
Customer.
Page 7 of 9General Terms and Conditions for Business Customers Ilhanenterprises
These General Terms and Conditions have been filed with the Chamber of Commerce in Utrecht under number 98969846 on January 6, 2026.
Article 11 - Force Majeure
1. Ilhanenterprises is not obliged to fulfill any obligation towards the Customer
if it is prevented from doing so as a result of a circumstance that is not attributable to
fault and is not for its account under the law, a legal act, or generally accepted practice
.
2. 3. 4. In these Terms and Conditions, force majeure is understood to mean, in addition to what is understood in this regard in law
and case law, all external causes, foreseen and unforeseen,
 over which Ilhanenterprises has no influence, as a result of which Ilhanenterprises
is unable to fulfill its obligations. Ilhanenterprises also has the right to invoke 
force majeure if the circumstance preventing (further) performance of the
Agreement occurs after Ilhanenterprises should have fulfilled its obligation
.
Ilhanenterprises may suspend its obligations under
the Agreement for the duration of the force majeure. If this period lasts longer than two months,
either party may terminate the Agreement without being obliged to compensate the other party for any damage
.
Insofar as Ilhanenterprises has already partially fulfilled its obligations under the
Agreement at the time of the occurrence of force majeure, and the
respective part to be performed has independent value, Ilhanenterprises may
invoice the part already performed or to be performed separately. The Customer is
obliged to pay this invoice as if it were a separate Agreement.
Article 12 - Applicable law and disputes
1. 2. 3. 4. All offers made by Ilhanenterprises and Agreements between Ilhanenterprises and
the Customer to which these Terms and Conditions apply are governed exclusively by Dutch law.
 Dutch law also applies if the Agreement is performed in whole or in part
abroad.
The applicability of the Vienna Sales Convention, the provisions in Book 7 of the Civil
Code, and Articles 6:227b(1) and 6:227c of the Civil Code are expressly excluded.
All disputes arising from offers or Agreements, however named,
shall be subject exclusively to the judgment of the competent court in the
Netherlands.
The parties shall only appeal to the court after they have made every effort
to settle a dispute by mutual agreement.
Page 8 of 9General Terms and Conditions for Business Customers Ilhanenterprises
These General Terms and Conditions have been filed with the Chamber of Commerce in Utrecht under number 98969846 on January 6, 2026.
Article 13 - Amendment of terms and conditions
1. Ilhanenterprises reserves the right to unilaterally amend these Terms and Conditions.
2. The version that was valid at the time of the establishment of the
relevant legal relationship with Ilhanenterprises shall always apply. The customer is advised to
regularly check the Terms and Conditions for changes.
© 2026 by Ilhanenterprises The Netherlands All rights reserved